Every Map & Mason poster is made just for you. We want you to love yours and if something’s wrong, we’ll put it right.

If something isn’t right

If your order arrives damaged, faulty or different from what you ordered, please contact us within 30 days of delivery. We’ll work with you to arrange a refund or replacement at no extra cost.

Get in touch through our Contact page with:

• Your order number

• A short explanation of the issue

• Photos of the product and packaging, where possible, to help us resolve things quickly

Made for you

Because each poster is personalised and made to order, we can’t accept returns or offer refunds simply because you’ve changed your mind.

Please check your chosen design, personalisation, size and finish before placing your order. If you spot a mistake afterwards, contact us as soon as possible. We’ll help where we can, but changes may not be possible once production has started.

Returns and refunds

Please contact us before sending anything back so we can arrange the next steps. If we need a damaged, faulty or incorrect item returned, we’ll cover the return costs.

Approved refunds will go back to your original payment method. Your payment provider may take a few additional days to show the refund.